ANALISA KINERJA BANK BNI KCU PASAR MAYESTIK PASCA PENGGABUNGAN JARINGAN HUB/KIOS/SPOKE (STUDI KASUS PENGGABUNGAN BANK BNI CABANG PASAR MAYESTIK DAN CABANG MELAWAI)

Mustofa, Yanuar (2004) ANALISA KINERJA BANK BNI KCU PASAR MAYESTIK PASCA PENGGABUNGAN JARINGAN HUB/KIOS/SPOKE (STUDI KASUS PENGGABUNGAN BANK BNI CABANG PASAR MAYESTIK DAN CABANG MELAWAI). Masters thesis, Institut Pertanian Bogor.

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Official URL: http://elibrary.mb.ipb.ac.id

Abstract

The purpose of this study was to give recommendation of branch performance analysis with Balanced Scorecard approach. The data was collected from branch report period 1999 until 2003 and collected from 100 person respondent saving account. Also from high level management Bank BNI KCU Pasar Mayestik. To analyze these data, with chi square analysis. The result of this study showed that the financial analysis dominated by credit and fund. Therefore customer sales team should be more proactive in communication with business and consumer loan center, enhanced monitoring credit application marketing meeting with business and consumer loan center. At the customer analysis that should be follow up is parking area with solution non fiscal is more quick banking’ hall services and fiscal with rent parkir area. At the internal business process was the delivery report account and services promised from employed more serious interesting. At the learning and growth analysis showed that the employee of Bank BNI KCU Pasar Mayestik dominated by assistant level there were 106 employed. Much more not enough comprehensive education of services. Therefore should be priority with schedule training program. Finally Author hope Performance Analyses with Balanced Scorecard will be implemented on performance analysis branch.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Bank BNI KCU Pasar Mayestik, Balanced Scorecard, Rasio-rasio Keuangan, Responden, Chi Square.
Subjects: Manajemen Sumber Daya Manusia
Depositing User: Staff-3 Perpustakaan
Date Deposited: 09 Jan 2012 15:42
Last Modified: 09 Jan 2012 15:42
URI: http://repository.sb.ipb.ac.id/id/eprint/1054

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