ANALISIS PENlLAlAN MAHASISWA MMA IPB TAHUN AJARAN 2003/2004 TERHADAP TINGKAT PELAYANAN JASA AKADEMIK DAN SARANA PENDUKUNG

Susiadi, Moses Gunarto (2004) ANALISIS PENlLAlAN MAHASISWA MMA IPB TAHUN AJARAN 2003/2004 TERHADAP TINGKAT PELAYANAN JASA AKADEMIK DAN SARANA PENDUKUNG. Masters thesis, Institut Pertanian Bogor.

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Official URL: http://elibrary.mb.ipb.ac.id

Abstract

the purpose of this stud was to identified and evaluated .student’s expectation to the importance and performance of MMA IPB. The data were collected from 77 .student of executive programs and 127 student of regular program. Matrix of importance and performance and gap analyze the data. The result of this study showed that the regular program need many improvements in academies communication and administration aspect, while executive program needs many improvements in library and communication aspect. Based on gap analysis, there were three statement in accordance (zero gap value) with students expectation : (1) performance appearance of library staff in regular program, (2) performance appearance of staff communication service in executive program and (2) responsiveness of the administration staff in executive program.

Item Type: Thesis (Masters)
Uncontrolled Keywords: penilaian, mahasiswa, pelayanan jasa, analisis kepentingan kinerja, pendidikan
Subjects: Manajemen Sumber Daya Manusia
Depositing User: Staff-3 Perpustakaan
Date Deposited: 10 Jan 2012 10:07
Last Modified: 10 Jan 2012 10:07
URI: http://repository.sb.ipb.ac.id/id/eprint/1123

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