Analisis rencana penerapan balanced scorecard pada pt. kangar consolidated industries

Buditalira, . (2006) Analisis rencana penerapan balanced scorecard pada pt. kangar consolidated industries. Masters thesis, Institut Pertanian Bogor.

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Abstract

The purposes of this research are to describe (a) the designing process of Balanced Scorecard at PT. KCI ; and (b) the advantages and the obstacles in implementing Balanced Scorecard. The primary data are obtained from observation, interview and by distributing questioner to internal management. In addition, the secondary data are obtained from PT. KCI bibliography study. The data analysis is conducted through these following two steps: (1) Translating Vision, Mission and Company Strategy Business and Formulating Strategic Map; and (2) Formulating Key Performance Indicator & Baldrige Criteria to find out the preparation of Balanced Scorecard implementation. In this analysis, Paired Comparison technique is used to process the data. Based on Focus Group Discussion (FGD), there are four perspectives in determining Key Performance Indicator (KPI). First, Financial Perspective, which consists of (1) Maintain collection (net collection, AR collection and billing receipt), (2) Sales increase (both local and export), (3) Inventory turn over and (4) Cost efficiency. Second, Costumer Perspective, which consists of (1) Costumer satisfaction, (2) Costumer relationship (corporate image building and getting new costumer), (3) Market share and (4) Continues order. Third, Internal Business Perspective, which consists of (1) Vendor relationship, (2) R&D, (3) Warehouse management (stock position update and stock design position), (4) After sales service (problem solving and claim response and costumer confidence in making transaction with KCI). Fourth, Ingrowths and Learning Perspective, which consists of (1) Employee satisfaction, (2) Motivation, (3) Competency and (4) Loyalty.

Item Type: Thesis (Masters)
Uncontrolled Keywords: KCI, Strategi, Paired Comparison, Baldrige Criteria, Balanced Scorecard,FGD, Focus Group Discussion.
Subjects: Manajemen Strategi
Depositing User: SB-IPB Library
Date Deposited: 30 Aug 2016 04:37
Last Modified: 30 Aug 2016 04:37
URI: http://repository.sb.ipb.ac.id/id/eprint/2589

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