Pengembangan sistem pengukuran kinerja pada bank rakyat indonesia (persero) tbk cabang bogor dengan pendekatan balanced scorecard

Pangaribuan, Rismauli (2005) Pengembangan sistem pengukuran kinerja pada bank rakyat indonesia (persero) tbk cabang bogor dengan pendekatan balanced scorecard. Masters thesis, Institut Pertanian Bogor.

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Abstract

The purpose of this research is to describe comprehensively the performances of PT. Bank Rakyat Indonesia (Persero), Tbk, Bogor Branch in four perspectives of Balanced Scorecard, i.e.: financial, customer, internal business process, and growth and learning fields. In doing so, this research also study the important factors to help increasing company’s performance and analyze its performances by comparing them with performances measured by existing method used by the company. The research used primary and secondary data. Primary data was collected using questionnaires for company’s customers and workers, while secondary data was gathered from the company’s published and unpublished statements and records, and other printed sources, such as unpublished previous research and studies or text books and literatures. The data was processed using descriptive analysis, range criteria technique, paired comparison and Mann Whitney analysis. This research finds that generally, the performance of PT Bank Rakyat Indonesia (Persero) Tbk. Bogor Branch using Balanced Scorecard criteria is classified as “average”. Factors that should be paid more attention are: (1) the health level (2) the achievement work program of non performing loan, profit/loss (3) the growth of deposit, non performing loan, profit/loss;(4) the achievement work program and the growth of Fee Based Income; (5) work satisfaction level; (6) capability of information system (7) motivation and empowerment; and (8) operation process.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Pengukuran Kinerja, PT Bank Rakyat Indonesia, BRI Bogor, Balanced Scorecard, Keuangan, Customer, Nasabah, Proses Bisnis Internal, Pertumbuhan dan Pembelajaran.
Subjects: Manajemen Strategi
Depositing User: SB-IPB Library
Date Deposited: 07 Sep 2016 09:09
Last Modified: 07 Sep 2016 09:09
URI: http://repository.sb.ipb.ac.id/id/eprint/2600

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