Perancangan sistem pengukuran kinerja otoritas pelabuhan dengan metode balanced scorecard

Pana, Otto Baka (2017) Perancangan sistem pengukuran kinerja otoritas pelabuhan dengan metode balanced scorecard. Masters thesis, Institut Pertanian Bogor.

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Abstract

The Port Authority is a government institution at the port as an authority that carries out the functions of regulating, controlling and supervising port activities which are commercially endeavored to be able to focus on the vision that has been formulated in Law no. 17 of 2008 on the voyage of the implementation of a port that is conducive, effective, efficient and highly competitive in supporting the national economy in the era of globalization. The Port Authority in performing its functions requires a complex performance measurement plan not to be assessed on a single value or measure and designed to assess the effectiveness and efficiency of the performance of this institution. The balanced scorecard method is used as an analytical tool in designing performance measurements of the Port Authority. The BSC approach takes samples and simulates at Tanjung Priok Port Authority Office because it is considered to have a more complex workload and more representative of the characteristics of Port Authorities in Indonesia. The object of research taken is done by purposive sampling method is the management of Port Authority, the ekspert / port expert, the Port Authority employee, the stakeholders, and the business actor at the port. The management of the Port Authority and the experts / port expert role in the design process of BSC model with the number of respondents 15 (fifteen) respondents, while the Port Authority employees, stakeholders, and business actors in the port act as respondents in making BSC simulation to find perceptions of job satisfaction Employees and satisfaction perceptions of the role of the Port Authority. Processing and data analysis is done with quantitative and qualitative descriptions. This research was conducted with the aim of describing the vision, mission into the strategic objectives of the four BSC perspectives, formulating the performance measures required by the Port Authority, establishing the performance measurement indicators of the Tanjung Priok Port Authority in accordance with the financial perspective, internal business perspective and learning and growth perspective, simulating the design of performance measurement result using BSC method with performance measurement used by Port Authority of Tanjung Priok during this time. The steps taken in the research started from designing BSC model, covering: (1) description of vision and mission; (2) the preparation of strategic maps; (3) identification of performance indicators, strategic measures and targets and formulation of strategic initiatives; (4) determining the weight of performance indicators; And BSC design simulation implementation, including: (1) determination of scores of key performance indicators (KPI); (2) BSC design simulation; (3) managerial implications. The identification of performance indicators is built on theoretical studies, field surveys, and expert surveys that produce 12 (twelve) key performance indicators scattered across four BSC perspectives. BSC weighted perspective and performance indicators using analytical hierarchy process (AHP) methodology assisted by expert choice 11 for windows software. The weighting results show the order of importance of each perspective on the BSC of the Port Authority. The customer perspective contributed the most as the most important perspective in supporting the Port Authority's vision of 37.5%, learning and growth by 31.5%, followed by the financial perspective of 17.6%, and the last was the internal business process perspective 13.4%. This result identifies that in support of the Port Authority's vision, the organization must begin to take account of customer perspectives consisting of stakeholders and port business actors by optimizing the role and service of the Port Authority in accordance with the expectations mandated in Law nomber 17 of 2008 on Shipping. The simulation result based on performance measurement model with BSC shows that overall performance of Port Authority at Tanjung Priok Port in 2015 is included in the category of "GOOD" in accordance with the total overall score of BSC simulation of 2,817 which is on the rounding of score score 3 with good category.

Item Type: Thesis (Masters)
Uncontrolled Keywords: balanced scorecard, otoritas pelabuhan, pengukuran kinerja. balanced scorecard, port authority, performance measurement.
Subjects: Manajemen Sumber Daya Manusia
Depositing User: SB-IPB Library
Date Deposited: 29 Mar 2018 07:51
Last Modified: 29 Mar 2018 07:51
URI: http://repository.sb.ipb.ac.id/id/eprint/3065

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