Analisis kualitas website balai besar pascapanen bogor dalam meningkatkan pelayanan informasi publik menggunakan model 2qcv3q

Budiman, Rinova (2018) Analisis kualitas website balai besar pascapanen bogor dalam meningkatkan pelayanan informasi publik menggunakan model 2qcv3q. Masters thesis, Institut Pertanian Bogor.

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Abstract

At present time the need for information cannot be ruled out, so information technology needs to be continuously developed. E-Government as one of the technological implications in governmental administrasion should implemented the trend. Delivering an information to the public must be better supported by technology. The Indonesian government, through its policy, encourages all public institutions to implement E-Government, one of which is the development of agency websites. As a public institution, Balai Besar Pascapanen Bogor carries out public information services through the official website http://pascapanen.litbang.pertanian.go.id, whose mission is to be able to integrate an information as a research institute producing technology and innovation of agricultural postharvest that supports the realization of food sovereignty and farmers' welfare. Based on the regulation and to accomodate those mission the website has been developed. The purpose of this study is to analyze the quality of BB-Pascapanen website through a 2QCV3Q model. This model was chosen because it has a multiparty approach involving three actors in the development of a website, namely the BB-Pascapanen Bogor (owner), the web developer and the web user. In addition the 2QCV3Q model has seven dimensions based on the Ciceronian Loci in analyzing websites. The sample collection technique used was convenience sampling by distributing questionnaires to 88 BB-Pascapanen website users who had corresponded with the agency via email so they could be asked for information about the website they visited using a questionnaire distributed online. Then the results are processed using the IPA (Importance Performace Analysis) method to determine the level of performance and importances. The indepth interview method is carried out by the agency and the developer to find out the quality of the website based on the dimension. The results of the analysis shows from institution and web developer point of view that the feasibility dimension needs performance improvment, namely the attributes of financial resources, infrastructure and human resources. The other dimensions from user point of view that need to be improved are dimension of identity (attributes of website uniqness, impressum distinctness), content (attribute of information detail and accuracy), services (attribute of correspodence feature), locations (attribute of availability of Link, url easy to remember, easy searching in website, addresses written in website exists in google map, hotline), and usability (attribute of layout structure, orientation navigation and response, download time).

Item Type: Thesis (Masters)
Uncontrolled Keywords: informasi, kualitas, pascapanen, website, 2QCV3Q, IPA (Importance Performace Analysis) Information, quality, pascapanen, websites, 2QCV3Q
Subjects: Manajemen Sumber Daya Manusia
Depositing User: SB-IPB Library
Date Deposited: 04 Jul 2019 07:45
Last Modified: 04 Jul 2019 07:45
URI: http://repository.sb.ipb.ac.id/id/eprint/3398

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