Pengaruh kepuasan kerja dan keterikatan karyawan terhadap intensi keluar di restoran karimata tmii dan sentul

Sari, Atika Permata (2019) Pengaruh kepuasan kerja dan keterikatan karyawan terhadap intensi keluar di restoran karimata tmii dan sentul. Masters thesis, Institut Pertanian Bogor.

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Abstract

Culinary is one of the fastest growing businesses today. The large number of restaurants has an important role in improving the national economy. BPS data in 2017 shows the number of Hotels, Restaurants and Cafe (Horeca) continues to increase. Restaurants and cafes grew by 11% per year from the average overall growth of Hotels, Restaurants and Cafe which reached 19% per year. The data proves that the culinary industry in Indonesia is increasing every year, especially in cities. Karimata is one of the restaurants which currently located in two places, in Taman Mini Indonesia Indah (TMII) and Sentul. However, both locations have different turnover rates. Turnover in Karimata TMII tends to be higher than in Sentul. The negative impact of high turnover includes a decrease in company performance and the difficulty of replacing employees with the same performance, if those who come out are high-performance employees. To reduce the high turnover rate, management need to improve several important aspects of human resource management such as job satisfaction, employee engagement, and also knowing employees intention to leave. This study aims to conduct a comparative analysis on the variables of job satisfaction, employee engagement, and turnover intention in both locations of Karimata Restaurant (TMII and Sentul). This research was conducted with quantitative analysis. The data used is primary data which obtained through filling out questionnaires directly to all permanent employees. Data were collected by census method. The data were analyzed by SEM (Structural Equation Modeling) using SmartPLS software. The results showed that indicators which contribute significantly to job satisfaction in TMII are promotion opportunities (0.801), supervisors (0.900), and coworkers (0.694), while in Sentul is salary (0.795) and coworkers (0.963). Indicators that contribute significantly to employee engagement in TMII are vigor (0.941), dedication (0.883), and absorption (0.973), while in Sentul are vigor (0.995) and appreciation (0.885). Indicators that contribute significantly to the turnover intention in TMII are intention to search for alternatives (0.740) and intention to quit (0.964), while in Sentul is thinking of quitting (0.974), intention to search for alternatives (0.970), and intention to quit (0.915). Job satisfaction in TMII has a significant effect on employee engagement (-0.886), whereas in Sentul does not. The employee engagement of both locations also do not have a significant effect on turnover intention. In contrast, job satisfaction has a significant effect on turnover intentions in Karimata TMII (-0.568) and Sentul (-0,697). The research concluded that there is a significant difference in the variable of job satisfaction between TMII and Sentul. Sentul's job satisfaction is higher (83.15) than TMII (34.69). Meanwhile, the variable of employee engagement and turnover intention between the two lacations were not significantly different and only job satisfaction which has effect on turnover intention in both locations.

Item Type: Thesis (Masters)
Uncontrolled Keywords: kepuasan kerja, keterikatan karyawan, restoran, turnover intention, job satisfaction, employee engagement, restaurant, SEM, Structural Equation Modeling, SmartPLS.
Subjects: Manajemen Sumber Daya Manusia
Depositing User: SB-IPB Library
Date Deposited: 23 Dec 2019 04:43
Last Modified: 23 Dec 2019 04:43
URI: http://repository.sb.ipb.ac.id/id/eprint/3505

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