Pengaruh penggunaan mobile Collection terhadap kinerja collector di PT Mandiri Tunas finance

Karmi, Hafzil (2020) Pengaruh penggunaan mobile Collection terhadap kinerja collector di PT Mandiri Tunas finance. Masters thesis, IPB University.

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The economy and organization underwent an unprecedented transformation driven by technological developments. These changes drastically affect organizational culture, business processes, resources, and organizational capabilities. Organizations and companies develop various technologies as effort to adapt to the changes as well as to prepare for increasingly fierce competition. One example of such development is Mobile Collection, an application used internally by PT. Mandiri Tunas Finance (MTF). Mobile Collection aims at helping collectors in the billing process to the consumers. The more efficient billing process is further expected to improve the collectors’ performance. Therefore, this study purposes are two fold, firstly to see how effective the use of Mobile Collection, and secondly to study the effect of Mobile Collection on the collectors’ performance. The data is generated from sample of respondents from MTF collectors, choosen by probability sampling with cluster sampling method. This study further employs Structural Equation Model (SEM) program with the Partial Least Square (PLS) approach. The results showed that the quality of the system and the quality of information have a significant influence on the use of Mobile Collection. Moreover, the effectiveness of using mobile collections was a moderating variable that played a role in increasing the effect of using mobile collections on collector performance. Ultimately, the using Mobile Collection has a significant influence on the collectors’ performance.

Item Type: Thesis (Masters)
Uncontrolled Keywords: DeLone-McLean, kinerja, SEM-PLS, performance
Subjects: Manajemen Strategi
Depositing User: SB-IPB Library
Date Deposited: 13 Jun 2022 08:55
Last Modified: 13 Jun 2022 08:55

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