Perbaikan Proses Bisnis PT.SGP dengan Metode Model-based and Integrated Process Improvement (MIPI)

Iqbal, Muhamad (2020) Perbaikan Proses Bisnis PT.SGP dengan Metode Model-based and Integrated Process Improvement (MIPI). Masters thesis, IPB University.

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Abstract

Business process must be keep developing with the proper and suitable methods. PT. SGP has many processes that very complicated and diverse. That makes the output of the service become very diverse in term of quality and punctuality. Clients who use the service from PT. SGP have many complaints. PT. SGP sees that they must do the improvement to get the process better and reduce the client complaints This study aims to analyze the main cause that makes clients complaints, analyze criteria needed to improve the business process, and create the process business improvement using Model-based and Integrated Process Improvement (MIPI) method. The method was done until the fourth step, which is the redesign process step. The result of the study accomplished after MIPI method done gradually and systematically. On the first step, scanning was performed on the current condition of the company. The current condition of the company is depicted by the vision and mission of the company, the organization structure, clients market share, and client complaints or mistakes data with pareto diagram. On the second step, all current business process of the company is modelled. On the third step, all process was validated with all of the person in charge with the process. After that, the process is analyzed by value added analysis tool. Last, process improvement team was assembled to take charge with redesigned the new process with the improvement from the result of other analysis. Fishbone diagram were used to analyzed and determined the focus of the problem being solved. After MIPI method successfully done in this study, it shows that the main problem that makes PT. SGP get many complaints is the error on the drawings/detailing. Furthermore, the study found the problems which cause that main problem in PT. SGP. The criteria that needed to improve the business process can be seen from the result of the analysis done with value added analysis and fishbone tools. Some activiteis on the current process also found that they don’t give any value added. Finally, this study gives a new process that already fixed and improved by applying the result from the analysis in accordance to MIPI method.

Item Type: Thesis (Masters)
Uncontrolled Keywords: desain, keluhan, kualitas, masalah, pelanggan client, complaint, design, problem, quality
Subjects: Manajemen Strategi
Depositing User: SB-IPB Library
Date Deposited: 01 Aug 2022 02:33
Last Modified: 01 Aug 2022 02:33
URI: http://repository.sb.ipb.ac.id/id/eprint/3887

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