Pengaruh Kejutan Budaya Asing terhadap Perilaku Karyawan dan Kinerja Karyawan Bank Woori Saudara Wilayah Bogor

Indriani, Dian Putri (2020) Pengaruh Kejutan Budaya Asing terhadap Perilaku Karyawan dan Kinerja Karyawan Bank Woori Saudara Wilayah Bogor. Masters thesis, IPB University.

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PT Bank Woori Saudara Indonesia 1906, Tbk is joint venture bank between PT Bank Himpunan Saudara 1906, Tbk which incorporated in Medco group and PT Woori Bank Indonesia which is a member of Woori Korea group in 2015. This merger unites two different cultures that are Indonesian culture and South Korean culture. The biggest amount of BWS ownership by Woori Korean group be the cause of cultural changes in BWS, thus requiring employee to be able to adapt to the South Korean culture. Ineffective adaptation will cause culture shock which will affect later the employee behavior and employee performance, especially for ex-Bank Saudara employees. This study aims to analyze the influence of culture shock on employee behavior and employee performance at BWS Bogor branch. This study uses one exogenous variable is culture shock and two endogenous variables are employee behavior and employee performance. The culture shock variable uses four dimensions namely honeymoon stage, culture shock stage, recovery stage and adaptation stage. As for the variables of employee behavior using three dimensions which are cognitive domain, affective domain and psycho-motoric domain. And for performance employee variables used five dimensions namely quality, quantity, punctuality, effectiveness and independence. Furthermore, all dimensions of the research variables are given indicators used in compiling the research questionnaire using a likert measurement scale. The study was conducted at BWS Bogor Branch using primary data which is questionnaire, distributed to 37 respondents who had been previously selected using non-probability sampling techniques that are classified as census. The method used in this study is partial least square (PLS) analysis, consists of two model: outer model/measurement model used to see connection between dimensions and indicators and inner model/structural model used to see connection between latent variables, using smart PLS 3.0 software. From the result of data processing, it is known that there is a significant influence between culture shock and employee behavior positively. The next finding was found that there was significant influence between culture shock and employee performance positively. But the results showed that there was no influence between employee behavior on employee performance.

Item Type: Thesis (Masters)
Uncontrolled Keywords: kejutan budaya, perilaku karyawan, kinerja karyawan, karakteristik individu, PLS. culture shock, employee behaviour, employee performance, individual characteristics, PLS.
Subjects: Manajemen Sumber Daya Manusia
Depositing User: SB-IPB Library
Date Deposited: 01 Aug 2022 04:13
Last Modified: 01 Aug 2022 04:13

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