Pengaruh Faktor Instrinsik dan Faktor Ekstrinsik Motivasi Kerja terhadap Kinerja Karyawan Hotel XYZ

Adelino, Ryan (2020) Pengaruh Faktor Instrinsik dan Faktor Ekstrinsik Motivasi Kerja terhadap Kinerja Karyawan Hotel XYZ. Masters thesis, IPB University.

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Abstract

Hotels become an important role in the tourism industry. Without hotels, tourists cannot enjoy their holidays in a pleasant way. This is because the hotel provides overnight services and other services that are needed in comfort. For this reason, the government provides a classification of hotel quality, so that it will be easier for tourists to choose hotels according to their abilities. In the hospitality industry, with its main products being services, human resources (HR) are required to have the skills and expertise in their field of work. For this reason, HR must have the advantage in issuing creative ideas or new ideas that will be applied in the work environment. So resources like this are expected to be able to advance the wheels of the company, so that its objectives can be achieved like one of them in terms of improving employee performance. A person's behavior, for example in work ie work productivity is influenced by intrinsic and extrinsic factors. The intrinsic element in question is the level of education, knowledge, skills, work motivation attitudes, and the level of work experience. While the extrinsic elements are the family environment, socio-cultural, economic, work culture, and technology (Mangkuprawira 2009). This study aims to analyze the relationship of motivational factors (extrinsic and intrinsic) to the performance of XYZ Hotel employees. The questionnaire was distributed to 80 respondents using the census method. The analytical method in this study uses the crosstab test, chi-square test, and Structural Equation Model (SEM) using the Partial Least Square (PLS) approach. Crosstab test results and chi-square test showed the characteristics of age, level of education, employee status have a significant relationship to intrinsic motivational factors. Characteristics of tenure, employee status and position have a significant relationship to the motivation of extrinsic factors. Sex characteristics have a significant relationship to employee performance. Then the SEM PLS analysis results show that intrinsic motivation has no significant effect on employee performance and extrinsic motivation has a significant effect on employee performance, so to improve employee performance the company can increase components in extrinsic factors such as compensation, working conditions, relationships between employees, the relationship between superiors and subordinates.

Item Type: Thesis (Masters)
Uncontrolled Keywords: kinerja, motivasi faktor ektrinsik, motivasi faktor intrinsik,Structural Equation Model (SEM), Partial Least Square (PLS), SEM PLS extrinsic motivation, intrinsic motivation, performance
Subjects: Manajemen Sumber Daya Manusia
Depositing User: SB-IPB Library
Date Deposited: 01 Aug 2022 04:19
Last Modified: 01 Aug 2022 04:19
URI: http://repository.sb.ipb.ac.id/id/eprint/3899

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