Faktor-Faktor Penentu Karyawan Berkinerja Unggul

Putra, Septi Sawandi (2021) Faktor-Faktor Penentu Karyawan Berkinerja Unggul. Masters thesis, IPB University.

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Today's organizations experience different challenges than ever before. Organizations are required to be able to respond to change quickly, and superior human resources are more important over other assets in the organization. Organizations need to find ways to be able to recruit, produce and retain top performing employees. Star performers consistently produce productivity levels far above average than others which affect the success or failure of the organizations where they work and often even affect society at large. Although star performers have been around for a long time throughout history, their presence is particularly evident in the many industries and organizations that make up the face of the 21st century. PT. XYZ has been established for 30 years as a company engaged in the optical supply sector in a situation where the performance of its sales force varies. Some people show superior performance by reaching targets faster, some people hit targets right at the end of the year, and the rest don't achieve targets at all. These salespeople have gone through the same recruitment and training system after being accepted to join the company, so they can be sure to have the same ability to carry out their jobs, but the results vary. This study aims to 1) analyze the actual performance of employees PT. XYZ, 2) analyze the factors that affect employees with star performance, 3) formulate strategies to improve the performance of employees who are not star performance so that they have the same performance as star performers. The research was conducted in December 2019 - October 2020 PT. XYZ in Jakarta. Methods of data collection using a census questionnaire all sales personnel of PT. XYZ 1-4 as many as 64 person, and interviews with respective company leaders. Data analysis using logistic multiple regression. Salesperson who achieved their annual sales target by the late of November were included in star performers category. Salesperson who reached the sales target in December were categorized as achievers, and those who did not reach the annual target were categorized as not achieving. The results showed that most of the salespeople of PT. XYZ is a male (79.69%) having a productive age category 38-47 years (35%), undergraduate education or higher (50%), a working period of 1-5 years (31.4%) with a junior sales reps position. sales reps (42.19%). In 2019, 88,89% star performers came from PT. XYZ-1, the remaining 11,11% from PT. XYZ-2, while PT. XYZ 3 and 4 do not have star performers. PT. XYZ-1 consistently for 5 years on average produces 59% of superior performing employees from the total sales force that work at their organization. 11 people out of an annual average of 14.4 people who achieved star performer at PT. XYZ-1 were the same person. Some star performers is seen immediately after the employee joins the organization and others takes time and need time no longer until than the following year to achieve their star performance. Factors that affect star performers are competence (communication and adaptability), motivation (need for achievement, resilience) and superiors' support, in this case coaching and mentoring. Cooperation, creativity, organizational culture and job autonomy do not have a significant effect on superior performing employees The results of this study provide recommendations for PT. XYZ to pay attention to the competence of managerial level employees and provide them with training in order to maximize the potential of employees below them so that they can produce the star performance. Motivation and recognition are also important parts for someone to produce star performance and bring the organization in the right direction.

Item Type: Thesis (Masters)
Uncontrolled Keywords: daya juang, hubungan atasan, karyawan berkinerja unggul, kinerja, motivasi, need for achievement. motivation, need for achievement, performance, relationships with superior, resilience, star performers
Subjects: Manajemen Sumber Daya Manusia
Depositing User: SB-IPB Library
Date Deposited: 12 Nov 2022 03:52
Last Modified: 12 Nov 2022 03:52
URI: http://repository.sb.ipb.ac.id/id/eprint/3918

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