Pengembangan Sistem Pengukuran Kinerja Rumah Sakit Umum Daerah Puri Husada Tembilahan Kabupaten Indragiri Hilir Riau dengan Pendekatan Balanced Scorecard.

., Amalia (2002) Pengembangan Sistem Pengukuran Kinerja Rumah Sakit Umum Daerah Puri Husada Tembilahan Kabupaten Indragiri Hilir Riau dengan Pendekatan Balanced Scorecard. Masters thesis, Institut Pertanian Bogor.

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Abstract

Abstract Development of Efficiency Measurement System on District Public Hospital Puri Husada, Tembilahan Indragiri Hilir Riau using Balanced Scorecard Approach Amalia The research was aimed in order to (I) give full description regarding hospital efficiency in terms of training and development and (2) study the important factors effective hospital eficiency. The research methods were analytical descriptive with Balanced Scorecard Approach. The measured aspect was including performance of financial, curstomer, internal business and growth and learning. The research used primary and secondary data. The primary was collected using questionnaire to patient and district public hospital's staff while secondary, data was from literature. The data was processed by paired comparison, tabulation and percentage (%), measurement on staff rollover index, range criteria technique, variance analysis and descriptive analysis. Generally, eflciency measurement result by Balanced Scorecard approach on District Public Hospital Puri Husada as classfled as "good". Factors that should be given more attention on regency general hospital Puri Husada was including : (1) staff productivity level, (2) capability on information system. (3) motivation and empowerement. (4) innovation (5) working satisfaction level and capability to retain staff.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Pengukuran Kinerja, Balanced Scorecard, Keuangan, Customer, Bisnis Internal, Pertumbuhan dan Pembelajaran.
Subjects: Manajemen Keuangan
Divisions: Sekolah Bisnis > Perpustakaan
Depositing User: Staff-7 Perpustakaan
Date Deposited: 12 Jan 2012 09:24
Last Modified: 31 Jan 2012 02:04
URI: http://repository.sb.ipb.ac.id/id/eprint/654

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