Pengukuran Kinerja dengan Pendekatan Balanced Scorecard pada PT. Riau Pos Intermedia

Riansyah, Rhonny (2003) Pengukuran Kinerja dengan Pendekatan Balanced Scorecard pada PT. Riau Pos Intermedia. Masters thesis, Institut Pertanian Bogor.

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Abstract

The Performance Measurement Using Balanced Scorecard Approach on PT. Riau Pos Intermedia Rhonny Riansyah The purpose of these research was to (1) give comprehensive description regarding company performance (2) study the important factors to enhance company performance. The research methods were analytical descriptive with balanced scorecard approach. The measurement aspect was including performance of financial, costumer, internal business and growth and learning The research used primary and secondary data was collected using Questionnaire to costumer and company staff while secondary data was from literature The data was processed by economic value calculation, return on net asset calculation, tabulation and percentage (%), measurement on staff rollover index, range criteria technique, paired comparison u-mann withney and descriptive analysis. Generally measurement result by balanced scorecard approach on PT. Riau Intermendia was classified as “good”. Factor that should be given more attention on PT. Riau Pos Intermedia were; (1) education and training expense to operational expense ratio (2) revenue return to total revenue ratio (3)staff work satisfaction level (4) staff productivity level (5) capability on information system (6) innovation and empowerment (7) innovation (8) planning, coordinating and control (9) cost of good manufactured to total revenue (10) general and administrative expense to total revenue.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Pengukuran Kinerja, PT. Riau Pos Intermedia, Balanced Scorecard, Keuangan, Customer, Proses Bisnis Internal, Pertumbuhan dan Pembelajaran
Subjects: Manajemen Sumber Daya Manusia
Divisions: Sekolah Bisnis > Perpustakaan
Depositing User: Staff-7 Perpustakaan
Date Deposited: 12 Jan 2012 09:13
Last Modified: 31 Jan 2012 05:01
URI: http://repository.sb.ipb.ac.id/id/eprint/699

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